Frequently Asked Questions.
Yes, when a review breaks the platform's own content policies or the law. That covers far more reviews than most people expect: fake reviews, competitor attacks, reviews from people who were never customers, harassment, conflicts of interest and more. We build a documented case and take it through the official channels.
No. Never. Everything we do goes through the platform's official reporting, dispute and legal channels. That's also why removals stick.
No, and anyone who promises that isn't being honest. A genuine customer describing a real experience fairly is usually protected. We assess every review before we accept it, and if we don't think we can remove it, we'll say so and it won't cost you anything.
No. Platforms don't tell reviewers who reported their content. We never contact reviewers on your behalf unless you ask us to.
If a review we've removed reappears within 30 days, we'll handle the re-removal at no extra cost.
It depends on the platform and how complex the case is. You'll get a fixed price per review before we start, with no retainers or hourly billing. Request a free quote and we'll give you an exact figure.
You get a full refund. You only ever pay for content that's successfully removed.
Yes. Send us the link and within 24 hours we'll tell you whether it qualifies and what it would cost. There's no obligation to go ahead.
Most cases are resolved within 0–14 days. Complex cases, or platforms with slower review teams, can take longer. You'll get a realistic timeline before we start.
Just the link to the review or content, and any context you have, such as whether you recognise the reviewer. We handle everything else.
Usually it's best to hold off, or keep any reply short, calm and factual. A heated reply can make removal harder and draws more attention to the review. We'll advise you case by case.
Sole traders, local businesses, multi-location brands, medical practitioners, agencies and individuals. If unfair content is hurting your reputation online, we can help.
Completely. We never disclose who our clients are or what content we've removed for them.
Yes. We're based in Melbourne but remove content for businesses worldwide, because the platforms we work with are global.